Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003054 Highland NHS Board clinical treatment; diagnosis; back injury Not upheld, no recommendations June 2011
201003286 Albyn Housing Society Ltd policy/administration Some upheld, recommendations June 2011
201003363 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2011
201003444 South Lanarkshire Council cemeteries; burial; purchase of lair Not upheld, action taken by body to remedy, no recommendations June 2011
201003643 Fife Council environmental health and cleansing; refuse collection and bins Not upheld, no recommendations June 2011
201003699 A medical practice, Greater Glasgow and Clyde NHS Board removal from practice list Upheld, recommendations June 2011
201003798 Scottish Prison Service security; control and progression; assessment Not upheld, no recommendations June 2011
201003994 Aberdeen City Council development plans: objection to proposals; inaccurate report Not upheld, no recommendations June 2011
201004027 Scottish Prison Service exercise in the open air; complaints handling Not upheld, no recommendations June 2011
201004067 Fife Council renovation; central heating; disturbance allowance Not upheld, no recommendations June 2011