Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201002854

  • Case ref:
    201002854
  • Date:
    June 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    prisoners; property

Summary
Mr C complained that items of clothing were not returned to him after being laundered by the SPS. When we investigated the complaint, we found that Mr C did not provide laundry lists when he first raised the matter with the SPS. Without supporting evidence to show what items had been submitted for laundry, we could not uphold his complaint.  Our investigation, however, prompted the SPS to make changes to the administration of laundry lists to try to help reduce the likelihood of items going missing in the future.

Related reading

Updated: March 13, 2018