Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004596 Lanarkshire NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2011
201004659 University of Strathclyde complaints handling Upheld, recommendations July 2011
201004831 West Lothian Council Secondary School Not upheld, no recommendations July 2011
201004919 Scottish Borders Council Primary School Not upheld, no recommendations July 2011
201004920 HM Inspectorate of Education Policy/administration No decision reached July 2011
201004984 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2011
201005069 Scottish Prison Service Clothing Not upheld, no recommendations July 2011
201005089 Lothian NHS Board Communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations July 2011
201005150 Lothian NHS Board Hotel services - food, laundry etc Some upheld, no recommendations July 2011
201005167 A medical practice, Greater Glasgow and Clyde NHS Board lists Not upheld, no recommendations July 2011