Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004604 | The City of Edinburgh Council | noise pollution | Not upheld, no recommendations | June 2011 |
| 201004624 | Scottish Prison Service | orderly room hearing | Upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201004643 | Grampian NHS Board | lost property claim | Resolved, action taken by body to remedy | June 2011 |
| 201004809 | Scottish Prison Service | education; classes | Upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201004870 | Scottish Prison Service | communication and records, transfer | Not upheld, no recommendations | June 2011 |
| 201005058 | Scottish Prison Service | prisoner privileges; buying goods | Not upheld, no recommendations | June 2011 |
| 201100008 | South Lanarkshire Council | refuse collection and bins; policy/administration | Not upheld, no recommendations | June 2011 |