Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201005379

  • Case ref:
    201005379
  • Date:
    July 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Progression

Summary
Mr C complained that the SPS had refused his request to transfer to an open prison because he had previously absconded from prison custody. Mr C said he felt the decision was unfair and irrational because this had happened more than 20 years ago when he was in a young offenders institution. He said it did not reflect his behaviour now. Our investigation confirmed that the SPS had followed the proper process in reaching their decision to refuse Mr C's request and that this was a discretionary decision they were entitled to take. The decision was taken by the SPS Executive Committee for the Management of Difficult Prisoners. This committee is responsible for considering the cases of prisoners who want to progress to less secure conditions but have previously absconded or escaped.

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Updated: March 13, 2018