Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100427

  • Case ref:
    201100427
  • Date:
    August 2011
  • Body:
    Waterwatch Scotland
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Complaints handling

Summary
Miss C complained about Waterwatch Scotland's handling of her complaint to them about Scottish Water. We did not uphold the complaint because it was clear that Waterwatch Scotland had done a thorough investigation, considered the issues and sent Miss C helpful, detailed replies. These included detailed explanations about the law, about the separation of legal responsibility between Scottish Water's part of the system and a property owner's part of the system, and about the words used to describe the different parts of the system.
 

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Updated: March 13, 2018