Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100532

  • Case ref:
    201100532
  • Date:
    August 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Work (In Prison)

Summary
Mr C complained that his previous prison had required him to attend work in prison although there was nothing for him to do. We did not uphold the complaint because prison rules require prisoners to attend work except in cases such as illness or where the prison do not have work available.
 

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Updated: March 13, 2018