Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100335

  • Case ref:
    201100335
  • Date:
    August 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Behaviour Related Programmes (Including Access To)

Summary
Mr C was deselected from an offending behaviour programme. His solicitor contacted the prison about the deselection. When the prison responded, Mr C felt that the information that they provided to his solicitor about the reasons for his deselection was incorrect. As part of our investigation, we saw notes of meetings between Mr C and staff, risk management group discussions, the deselection report and officer recollection of what was discussed with Mr C. When we reviewed this, we were satisfied that the information held by the SPS supported the information provided to Mr C's solicitor about the reasons for his deselection from the programme.
 

Related reading

Updated: March 13, 2018