Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201005364

  • Case ref:
    201005364
  • Date:
    August 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Canteen

Summary
Mr C complained that he had bought an electrical extension lead in prison but, when he moved to another prison, he was told that the local policy there did not allow the use of such leads. It is not our role to decide what prison policies should be: that is a matter for them. Our role in this complaint was to consider whether there had been any unfairness or unreasonableness. We found there were strong safety grounds for the policy (possible overloading of the electriciy supply,causing power cuts and fires). This meant there were no grounds for us to question the policy further. As the prison had not acted wrongly, we did not uphold the complaint.
 

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Updated: March 13, 2018