Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201005368

  • Case ref:
    201005368
  • Date:
    August 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Progression

Summary
Mr C was working through a management plan that had been agreed by his prison and was hoping to be paroled at his next Parole Board hearing. However, he was concerned that the plan seemed to have been stopped. Our investigation revealed that concerns had been raised at a multi-disciplinary meeting about Mr C's suitability for parole at present and that it had been decided to assess Mr C further before considering a suitable way forward. The current position was that a case conference was being arranged. It is for the SPS, not this office, to decide if someone presents a particular risk or needs further assessment. Our role in this complaint was to see whether the SPS had handled it in line with procedures, and we were satisfied that this was the case.
 

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Updated: March 13, 2018