Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

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Decision report 201100170

  • Case ref:
    201100170
  • Date:
    August 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Some upheld, no recommendations
  • Subject:
    Disciplinary Charges - Orderly Room Proceedings

Summary
Mr C complained that information given by the prison in response to his complaint was incorrect. He said that he pled 'not guilty' to a charge in an orderly room hearing and a witness request was refused. The prison's response to his complaint indicated that he did not request a witness and he had pled 'guilty' to the charge. The prison acknowledged that there had been an error in saying that he had pled 'guilty', therefore, we upheld this part of Mr C's complaint. However, the orderly room paperwork indicated that no witnesses were requested and no plea in mitigation was made after the guilty finding. In the absence of other evidence to support Mr C's view, we had to have regard to the paperwork and so we did not uphold that aspect of his complaint.
 

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Updated: March 13, 2018