Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201100419

  • Case ref:
    201100419
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    staff treatment

Summary
Mr C, who is a prisoner, complained that the Governor did not properly and fairly investigate his complaint that an officer falsified written evidence which was used at his orderly room hearing (this is the prison internal disciplinary procedure). When Mr C complained, the Governor told him that he had reviewed the evidence available including CCTV and the orderly room paperwork. He was satisfied the officer's actions were appropriate and that no disciplinary action was needed.

In investigating Mr C's complaint, we asked the Governor to confirm that he had in fact reviewed the officer's written evidence prior to reaching his decision on Mr C's complaint. The Governor confirmed he did and we, therefore, did not uphold Mr C's complaint.
 

Updated: March 13, 2018