Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100359

  • Case ref:
    201100359
  • Date:
    September 2011
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    council tax, sheriff’s officers

Summary
Mr C complained about the council's actions in relation to the collection of his council tax. He was unhappy that sheriff's officers contacted him about collecting a surcharge that was the subject of a summary warrant. Although the council said they had sent all the relevant correspondence about this to his address, Mr C said he had not received any of it. He felt that such information should have been sent by recorded delivery. We found that there was no requirement for the council to do this, and noted that the sheriff who signed the warrant had accepted that posting the letters to Mr C was adequate. As our investigation indicated that the council had followed the appropriate process, we did not uphold the complaint.
 

Related reading

Updated: March 13, 2018