Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201004933

  • Case ref:
    201004933
  • Date:
    September 2011
  • Body:
    Shetland NHS Board
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    clinical treatment / diagnosis

Summary
Mr C complained about the physiotherapy treatment he received from the Board. We did not reach a decision on the issues involved in Mr C's case as we found that it was out of our jurisdiction under Section 7 of the Scottish Public Services Ombudsman Act 2002.
 

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Updated: March 13, 2018