Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100501

  • Case ref:
    201100501
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    review of supervision level

Summary
Mr C, who is a prisoner, complained because he was unhappy with the way the prison carried out his supervision level review. In particular, Mr C complained because he felt the prison inappropriately considered information that was considered at his last review; the prison failed to provide him with information to allow him to make self representation; the prison failed to apply the flowchart properly and the prison's responses to his complaint were inadequate.

In response to Mr C's complaint, the prison confirmed that the proper process had been followed and that all relevant information had been considered before reaching the decision on what supervision level to assign him. Our investigation confirmed this and we did not uphold Mr C's complaints.
 

Updated: March 13, 2018