Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201003188

  • Case ref:
    201003188
  • Date:
    September 2011
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of plannning application (complaints by opponents)

Summary
Mr C complained about the council's handling of a planning application for the erection of an upper storey extension to the side of a house on a neighbouring site. Mr C disagreed with the decision and maintained that the council had not taken account of relevant guidance and material planning considerations. Mr C was also unhappy with the council's handling of his complaint. Although Mr C was unhappy with the decision the council had taken, our investigation did not find any fault on the part of the council in processing the application.
 

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Updated: March 13, 2018