Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201003944

  • Case ref:
    201003944
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling

Summary
Mr C raised a number of issues surrounding his request for a sports top. We did not uphold the complaint as there was no evidence that the SPS had not dealt with the request in line with current practice. Staff had viewed the top he wanted and had decided that it was not allowed. The decision not to issue the top was a discretionary decision for the SPS to take.

Mr C also complained about the handling of his complaint. We found that they had responded to the issues raised by Mr C and did not uphold the complaint.
 

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Updated: March 13, 2018