Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201101257

  • Case ref:
    201101257
  • Date:
    November 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Education

Summary
Mr C was identified in late 2009 as requiring an assessment for an offending behaviour programme. He complained to us that he had not yet been assessed and he was concerned that he will not have completed the necessary groupwork prior to his Parole Qualifying Date (PQD).

The Scottish Prison Service informed us that prisoners are prioritised for groupwork in line with their PQD and that they were currently assessing prisoners with PQDs in 2012. They confirmed that Mr C is on their list to be assessed but, as his PQD is not until 2013, he is not deemed a priority at this time. We considered this reasonable and noted that there is still sufficient time for Mr C to be assessed for, and placed on, the relevant programme. In light of this, we did not uphold the complaint.

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Updated: March 13, 2018