Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201101605

  • Case ref:
    201101605
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    bullying; victimisation

Summary
Mr C complained that the SPS had failed to properly and fairly investigate a confidential complaint, which he had submitted to the governor. Our investigation found that the matter had been fully investigated and appropriate action taken as a result.
 

Related reading

Updated: March 13, 2018