Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201102136

  • Case ref:
    201102136
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    personal property

Summary
Mr C, who is a prisoner, complained because items of property were confiscated from him as they were not listed on his property card and, therefore, could not be confirmed as belonging to him. Mr C said he was told that the confiscated items would be returned to him after six months if they were not claimed by a rightful owner, but this did not happen.

The prison rules clearly state that no prisoner shall have in his or her possession, or conceal or deposit anywhere within a prison, any property which he or she has not been authorised to possess or keep. It is prison policy for unclaimed confiscated items to be recycled after six months. Having considered the evidence, we were satisfied that the prison followed the proper process when confiscating the items of property.
 

Related reading

Updated: March 13, 2018