Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201102084

  • Case ref:
    201102084
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    downgrading

Summary
Mr C, who is a prisoner, complained because he believed a member of staff lied when preparing his programme assessment report. The report was prepared to identify whether Mr C had any outstanding offence-focussed work that he needed to complete.

Our investigation confirmed that the prison investigated Mr C's complaint appropriately and provided him with a detailed response. We also reviewed the programme assessment report. The evidence did not support Mr C's complaint that the member of staff lied.

 

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Updated: March 13, 2018