Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201101966

  • Case ref:
    201101966
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    work (in prison)

Summary
Mr C, who is a prisoner, wanted to submit a request to change work parties whilst he was off work in prison for health reasons. He complained that it was unfair to prevent his request while he was off work.

Our investigation confirmed that it is not normal practice to allow a prisoner who is off work on health grounds to continue submitting certain requests to work or to change work parties. This is because there are not enough jobs for all prisoners, and to allow this practice would be unfair to prisoners who are waiting to be allocated a work party.

 

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Updated: March 13, 2018