Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100805

  • Case ref:
    201100805
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    personal property

Summary
Mr C purchased a hi-fi through prison 1's local purchasing process but was no longer allowed to use it after he was transferred to prison 2, as it contained a iPod docking station. Mr C complained that it was unreasonable of prison 2 to withhold the hi-fi and he had not been given adeqate reasons as to why it was not allowed. Mr C said that he had purchased the hi-fi through the proper procedure at prison 1 and that a security seal had been placed over the docking station to disable its use.

Prison 2 told Mr C that, in line with national policy, electrical or electronic equipment that may operate a device that can access the internet is not allowed in a prisoner's cell. Prison 2 sought advice from their IT specialist who advised that the iPod docking station could not be effectively sealed off.

We concluded that prison 2 acted in accordance with the national policy in withholding Mr C's hi-fi. There was evidence that Mr C was given a detailed written explanation of the reasons why he was not allowed this equipment. We also identified that the purpose of the security seal is to prevent unauthorised items from being concealed in devices that are allowed in a prisoner's cell, and not for the purposes of disabling the likes of an iPod docking station.

Although we did not uphold the complaint, it was clear that prison 1 had not acted in accordance with the national policy in allowing Mr C to purchase the hi-fi. As a result, prison 1 decided to reimburse the cost of it to Mr C.

 

Updated: March 13, 2018