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Case ref:201100767
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Date:December 2011
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Body:Lanarkshire NHS Board
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Sector:Health
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Outcome:Some upheld, action taken by body to remedy, no recommendations
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Subject:policy/administration
Summary
Mr C is registered as having welfare power of attorney for his mother (Mrs C) who suffers from dementia. Mr C was concerned that a district nurse obtained his mother's signature on a 'Consent to Share Information Form'. This form, when completed, allows relevant public care and support agencies to share information regarding the care and support they provide to an individual.
Mr C complained to us that it was inappropriate for the district nurse to ask his mother to sign this form and that, when he complained about this to the board, they failed to respond appropriately to his complaint. We agreed with Mr C that the district nurse should not have asked an elderly lady with dementia to sign the consent form. As the board had already accepted that this should not have happened, discussed the issue at a team meeting and issued an apology to Mr C, we did not, however, make any recommendations. We did not agree that the board failed to deal with his complaint appropriately.