Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100184

  • Case ref:
    201100184
  • Date:
    December 2011
  • Body:
    Edinburgh Napier University
  • Sector:
    Universities
  • Outcome:
    No decision reached
  • Subject:
    complaints handling

Summary
Ms C complained that although she was accepted on to a university course, the university later told her that she would not be able to complete the course due to her disability. Ms C said that when applying she had declared in her application form that she had cerebral palsy. Ms C also complained about the way in which the university handled her complaint.

Although this is the sort of issue that we might consider further, we decided under Section 7 of the SPSO Act 2002 not to investigate Ms C's complaint as she is now taking legal action against the university.
 

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Updated: March 13, 2018