Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100726 Borders NHS Board Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, no recommendations January 2012
201100784 A Medical Practice, Highland NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations January 2012
201100807 Scottish Prison Service Personal Property Not upheld, recommendations January 2012
201100847 A Medical Practice, Forth Valley NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100886 Perth and Kinross Council Policy/administration Some upheld, action taken by body to remedy, recommendations January 2012
201100948 Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201100962 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101077 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Upheld, recommendations January 2012
201101105 The City of Edinburgh Council Parks, outdoor centres and facilities Not upheld, no recommendations January 2012
201101109 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012