Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100277 Highland NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100346 The City of Edinburgh Council Policy/administration Some upheld, recommendations January 2012
201100349 A Dental Practice, Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2012
201100515 Knowes Housing Association Ltd Repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, action taken by body to remedy, no recommendations January 2012
201100537 Glasgow City Council Private sector grants and loans, house condition surveys Some upheld, action taken by body to remedy, no recommendations January 2012
201100538 The City of Edinburgh Council Council Tax (incl Community Charge) Not upheld, no recommendations January 2012
201100550 West Lothian Council Finance - tenancy charges Some upheld, recommendations January 2012
201100662 Care Inspectorate (SCSWIS) Policy/administration Not upheld, no recommendations January 2012
201100710 University of Glasgow Policy/administration Not upheld, no recommendations January 2012
201100716 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Some upheld, no recommendations January 2012