Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003592 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201003723 Tayside NHS Board Clinical treatment / Diagnosis Upheld, recommendations January 2012
201004172 South Lanarkshire Council Complaints handling (including appeals procedures) Some upheld, recommendations January 2012
201004237 Grampian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201004597 East Lothian Council Policy/administration Not upheld, action taken by body to remedy, no recommendations January 2012
201005258 Scottish Borders Council Unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations January 2012
201005324 Scottish Prison Service Complaints Handling Some upheld, no recommendations January 2012
201005378 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, recommendations January 2012
201100050 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations January 2012
201100243 Grampian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012