Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101398 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations February 2012
201101586 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2012
201102008 The Highland Council claims for damage, injury, loss Not upheld, no recommendations February 2012
201102078 Scottish Prison Service bullying/victimisation Not upheld, no recommendations February 2012
201102095 East Lothian Council complaints handling Upheld, action taken by body to remedy, no recommendations February 2012
201102138 Scottish Qualifications Authority policy/administration Not upheld, no recommendations February 2012
201102297 Scottish Water sewer flooding - external Not upheld, no recommendations February 2012
201102565 A Medical Practice, Lanarkshire NHS Board lists Not upheld, no recommendations February 2012
201102599 Scottish Prison Service health and safety Not upheld, no recommendations February 2012
201102614 Dundee City Council handling of application (complaints by opponents) Not upheld, no recommendations February 2012