Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201101166

  • Case ref:
    201101166
  • Date:
    February 2012
  • Body:
    Crown Office and Procurator Fiscal Service
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary
Mr C made three complaints about the Crown Office and Procurator Fiscal Service’s (COPFS) handling of his complaint about police officers.

On looking into the complaints, we found that of the three, two related to the investigation of crime and, therefore, fell outside our jurisdiction.

On investigating the third complaint we found that the COPFS had not failed to address issues raised by Mr C. We found that the COPFS explained what they had done to investigate Mr C's criminal allegations and that they concluded their investigations were adequate. We, therefore, did not uphold Mr C's complaint.

 

Related reading

Updated: March 13, 2018