Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100825 Tayside NHS Board nurses / nursing care Some upheld, recommendations February 2012
201100862 Adam Smith College policy/administration Upheld, recommendations February 2012
201100875 Scottish Ambulance Service clinical treatment; diagnosis Upheld, recommendations February 2012
201100922 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, no recommendations February 2012
201100927 Scottish Borders Council handling of application (complaints by opponents) Not upheld, no recommendations February 2012
201101055 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Not upheld, no recommendations February 2012
201101060 A Medical Practice, Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2012
201101166 Crown Office and Procurator Fiscal Service policy/administration Not upheld, no recommendations February 2012
201101279 The Golden Jubilee National Hospital clinical treatment; diagnosis Some upheld, recommendations February 2012
201101324 Scottish Prison Service sentence planning Upheld, recommendations February 2012