Monday 19 October: Complaint form offline

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Decision report 201102565

  • Case ref:
    201102565
  • Date:
    February 2012
  • Body:
    A Medical Practice, Lanarkshire NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    lists

Summary
Mr C complained that a medical practice acted unreasonably in sending him a letter warning him of unacceptable/intimidating behaviour following a visit to the practice. Mr C disputed that, during the incident in question, his behaviour had been unacceptable/intimidating. In the absence of objective evidence to support Mr C's version of events, we were unable to uphold the complaint. However, we did suggest to the practice that, as a matter of good practice and so that additional evidence is available if they are challenged, they should consider keeping a contemporaneous record of such incidents in future.
 

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Updated: March 13, 2018