Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103352 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | April 2012 |
| 201103434 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 |
| 201103473 | Scottish Prison Service | education | Not upheld, no recommendations | April 2012 |
| 201103477 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | April 2012 |
| 201103508 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 |
| 201103520 | Scottish Prison Service | finance procedures | Upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103592 | Grampian NHS Board | Communication and complaints handling | Upheld, recommendations | April 2012 |
| 201103646 | Tayside NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | April 2012 |
| 201103862 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2012 |
| 201104097 | NHS 24 | Admission, discharge and transfer procedures | Not upheld, no recommendations | April 2012 |