Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102800 Ayrshire and Arran NHS Board clinical treatment; diagnosis Some upheld, recommendations April 2012
201102839 Business Stream Ltd incorrect billing Not upheld, no recommendations April 2012
201102853 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations April 2012
201102884 A Dental Practice in the Lothian NHS Board area Complaints handling Not upheld, action taken by body to remedy, recommendations April 2012
201102893 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, recommendations April 2012
201103024 Forth Valley NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201103108 Scottish Prison Service staff treatment Not upheld, action taken by body to remedy, no recommendations April 2012
201103304 Business Stream Ltd debt recovery; payment fees Not upheld, no recommendations April 2012
201103312 Scottish Prison Service complaints handling Not upheld, no recommendations April 2012
201103342 Scottish Prison Service downgrading Not upheld, no recommendations April 2012