Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201101933

  • Case ref:
    201101933
  • Date:
    April 2012
  • Body:
    Paragon Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary
Mr C complained that the housing association failed to adequately answer his questions about who was responsible for enforcing the burdens over his and his neighbour's property. (Burdens are conditions relating to the land in question.)

Our investigation found that the initial information they provided was, at times, unclear. However, we also noted that this area of the law is particularly complex and found that a subsequent response from the housing association did provide a detailed and clear explanation of their point, supported by relevant legal information.
 

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Updated: March 13, 2018