Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003039 Scottish Borders Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, recommendations March 2012
201004354 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012
201004523 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations March 2012
201004700 A Medical Practice, Lothian NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations March 2012
201004935 Tayside NHS Board clinical treatment; diagnosis Upheld, recommendations March 2012
201004982 Ayrshire and Arran NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012
201005151 The Highland Council child minding and day nursery Upheld, recommendations March 2012
201100055 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, no recommendations March 2012
201100319 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations March 2012
201100531 The Moray Council trading standards Some upheld, no recommendations March 2012