Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201103862

  • Case ref:
    201103862
  • Date:
    April 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary
Mr C, who is a prisoner, complained because the prison was not allowing him to participate in offending behaviour programmes. He said that this was unfair. Our enquiries with the prison confirmed that Mr C was unable to participate in offending behaviour programmes because he was appealing his conviction and sentence.

The prison explained that, if a prisoner lodges an appeal against their conviction, it indicates that he does not accept his guilt. There was, therefore, no value in carrying out such programme work with a prisoner who feels he is innocent of the crime he had been convicted of. We did not uphold this complaint.

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Updated: March 13, 2018