Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201103520

  • Case ref:
    201103520
  • Date:
    April 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Upheld, action taken by body to remedy, no recommendations
  • Subject:
    finance procedures

Summary
Mr C, who was a prisoner, complained that the Scottish Prison Service (SPS) did not follow proper finance procedures when he received some cash by post in prison.

When Mr C complained, the SPS acknowledged that there had been a mistake, and that procedures had not been followed. They also apologised and told him what actions they were taking to help stop this happening again. When we looked at the complaint we found that SPS had investigated the complaint, acknowledged fault, apologised and taken action. We upheld Mr C's complaint, but as the SPS had taken action to remedy what went wrong, we had no recommendations to make.

We did, however, check that the SPS were carrying out the actions they had indicated to
Mr C.
 

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Updated: March 13, 2018