Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104358 Business Stream Ltd incorrect billing Not upheld, no recommendations May 2012
201104451 Scottish Prison Service transfer to another prison Not upheld, no recommendations May 2012
201104507 Scottish Prison Service complaints handling Not upheld, no recommendations May 2012
201001091 Lothian NHS Board clinical treatment; diagnosis Some upheld, recommendations April 2012
201003933 Care Inspectorate complaints handling Not upheld, no recommendations April 2012
201004906 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Not upheld, no recommendations April 2012
201005073 Crofting Commission handling of application Some upheld, action taken by body to remedy, no recommendations April 2012
201100090 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Not upheld, no recommendations April 2012
201100241 A Medical Practice in the Fife NHS Board area policy/administration Some upheld, recommendations April 2012
201100448 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012