Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201103648

  • Case ref:
    201103648
  • Date:
    May 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    transfer to another prison

Summary
Mr C, who is a prisoner, complained because he did not want to be located in a prison or a regime with sex offenders (which his prison was). He said he did not need to be in that prison and it was unfair to locate him there. Mr C said he wanted to be transferred to a mainstream prison. Because of Mr C's offence, however, he could not be located with other mainstream prisoners.

We found that the Scottish Prison Service (SPS) have identified individual prison establishments that are responsible for the management of certain categories of prisoners. In Mr C's case, the SPS appropriately located him in the prison that were responsible for managing prisoners of his category.

Related reading

Updated: March 13, 2018