Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101967 Fife Council Children in care/taken into care/child abuse/custody of children Upheld, action taken by body to remedy, recommendations May 2012
201102014 Business Stream Ltd installation Some upheld, recommendations May 2012
201102077 A Medical Practice in the Lothian NHS Board area communication, referral, practice lists Not upheld, no recommendations May 2012
201102109 The Highland Council right to buy Not upheld, no recommendations May 2012
201102146 A Medical Practice in the Orkney NHS Board area clinical treatment; diagnosis Not upheld, no recommendations May 2012
201102182 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations May 2012
201102249 Business Stream Ltd charging method; calculation Not upheld, recommendations May 2012
201102328 A Medical Practice in the Tayside NHS Board area clinical treatment; diagnosis Not upheld, no recommendations May 2012
201102363 The City of Edinburgh Council repairs and maintenance of housing stock Not upheld, no recommendations May 2012
201102383 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses; nursing care Not upheld, no recommendations May 2012