Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101574 | Fife NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201101580 | Fife Council | Neighbour disputes and antisocial behaviour | Some upheld, recommendations | May 2012 |
| 201101617 | The City of Edinburgh Council | council tax (incl community charge) | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201101662 | East Dunbartonshire Council | planning, privacy | Not upheld, no recommendations | May 2012 |
| 201101677 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2012 |
| 201101678 | Greater Glasgow and Clyde NHS Board | policy/administration | Upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201101679 | Midlothian Council | adaptions | Not upheld, no recommendations | May 2012 |
| 201101698 | Perth and Kinross Council | Sheltered housing issues | Not upheld, no recommendations | May 2012 |
| 201101704 | Glasgow City Council | Policy/administration | Not upheld, recommendations | May 2012 |
| 201101741 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Some upheld, recommendations | May 2012 |