Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100887 | Scottish Enterprise | complaints handling | Some upheld, recommendations | May 2012 |
| 201100939 | Dundee City Council | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201100943 | Scottish Government | policy/administration | Not upheld, no recommendations | May 2012 |
| 201101004 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | May 2012 |
| 201101008 | Angus Council | housing statutory repair notices | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201101114 | Fife Council | Parking | Some upheld, recommendations | May 2012 |
| 201101243 | South Ayrshire Council | burial grounds/crematoria | Not upheld, no recommendations | May 2012 |
| 201101349 | North Lanarkshire Council | Tenancy rights and conditions | Some upheld, recommendations | May 2012 |
| 201101378 | Lanarkshire Valuation Joint Board | Policy/administration | Upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201101384 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2012 |