Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201100715

  • Case ref:
    201100715
  • Date:
    May 2012
  • Body:
    Aberdeen City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    planning committee

Summary
Mr C raised a number of issues about how the council handled an instruction from their own planning committee in relation to a legally binding agreement to deliver the implementation of a controlled parking zone.

Mr C maintained that the relevant officers failed to follow the planning committee's instruction. He came to this view through his own understanding of the meaning of the instruction. Our investigation, however, found no evidence that the officers had not followed the committee's instruction. We also found that the council had responded to Mr C's representations and had explained why they had not agreed with his understanding of the instruction given by the planning committee.

Related reading

Updated: March 13, 2018