Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201102839

  • Case ref:
    201102839
  • Date:
    April 2012
  • Body:
    Business Stream Ltd
  • Sector:
    Water
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    incorrect billing

Summary
Mr C complained about the cost of the supply of water to his business. The water meter, which is on the footpath in the road outside, had been changed three times due to damage. Mr C said that, as he considered that his bills were higher than his neighbours who had similar businesses, the calculations were incorrect. He complained to Business Stream Ltd but remained dissatisfied and complained to us.

When we investigated this we found that there had been problems in the past. We also found, however, that Business Stream had dealt with Mr C's concerns appropriately, and had provided him with relevant explanations and information. 

Related reading

Updated: March 13, 2018