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Decision report 201103304

  • Case ref:
    201103304
  • Date:
    April 2012
  • Body:
    Business Stream Ltd
  • Sector:
    Water
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    debt recovery; payment fees

Summary
This complaint was made on behalf of the owners of a hotel. Business Stream Ltd identified during an audit in 2011 that the hotel was occupied and started billing them from 2008. Mr C considered Business Stream Ltd's actions were unreasonable. He said that they had taken an excessive time to contact the hotel and send a bill; that they said they had tried to contact the hotel but that was not the case; that they failed to deal with the complaint appropriately; and said they would accept a repayment plan then demanded payment in full.

Our investigation found, however, that Business Stream had appropriately followed their own policies in relation to each of these matters.

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Updated: March 13, 2018