Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201103312

  • Case ref:
    201103312
  • Date:
    April 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling

Summary
Mr C, who is a prisoner, complained to us because the deputy governor did not meet him in person to discuss his complaint. He also said the deputy governor failed to provide a reasonable response to his complaint. Mr C had complained to the prison about a mix-up in him being seen by the progression board.

After making enquiries with the prison, we were satisfied the issues raised by Mr C in his complaint were investigated properly and that the deputy governor provided a reasonable response. We were also satisfied that, in choosing not to meet with Mr C to discuss his complaint, the deputy governor exercised her discretion and took the decision because the complaint appeared to be resolved.
 

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Updated: March 13, 2018