Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104967 | Scottish Prison Service | Visits | Some upheld, recommendations | July 2012 |
| 201105057 | Scottish Prison Service | Disciplinary Charges - Orderly Room Proceedings | Upheld, recommendations | July 2012 |
| 201105087 | Renfrewshire Council | Policy/administration | Not upheld, no recommendations | July 2012 |
| 201105297 | Scottish Prison Service | Disciplinary Charges - Orderly Room Proceedings | Not upheld, no recommendations | July 2012 |
| 201200021 | A Medical Practice in the Tayside NHS Board area | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2012 |
| 201200045 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201201008 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, action taken by body to remedy, no recommendations | June 2012 |
| 201003190 | Fife Council | Children in care; taken into care; child abuse; custody of children | Not upheld, no recommendations | June 2012 |
| 201004820 | Lanarkshire NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | June 2012 |
| 201005181 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | June 2012 |