Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201104634

  • Case ref:
    201104634
  • Date:
    July 2012
  • Body:
    University of Aberdeen
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Admissions

Summary
Mr C's daughter was unsuccessful in her application to study medicine at the university, and started a degree course at another university. When she reapplied the following year she was again unsuccessful because the university does not allow transfers for students who have started other degree courses. Mr C complained that his daughter’s application was rejected on grounds other than merit, which he believed was in direct contradiction of the university’s admissions policy. He said that the rule concerning transfers into the school of medicine, which applied to his daughter’s application, was not adequately communicated and, as a result, both he and his daughter were misled into choosing a course of action which fell foul of that rule.

We did not uphold the complaint, as we found that the university had offered advice to applicants who were unsuccessful in their application and that Mr C's daughter had not fully taken up that offer. In addition we found that there was comprehensive advice available on the subject on the university's website.

Updated: March 13, 2018