Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201104549

  • Case ref:
    201104549
  • Date:
    July 2012
  • Body:
    Scottish Water
  • Sector:
    Water
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Damage caused / compensation

Summary
Mr C complained that Scottish Water had not offered him enough compensation after he experienced a sewage flood into his home. We explained to him that our role in compensation claims is very limited and, in particular, that it is not for us to decide whether compensation should be paid or the amount, which is normally a matter for the courts. We looked at Scottish Water's complaints file, which confirmed that the matter was not one that we could look into.

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Updated: March 13, 2018